Lucent Technologies 555-235-100 IP Phone User Manual


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5 Automatic Call Distribution (ACD)
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100 Issue 2 June 1999 5-10
Figure 2. A Basic Example of Automatic Call Distribution
1) DEFINITY ProLogix Solutions 5) Group C: General Information
2) Incoming Lines 6) Queues
3) Group A: Business Travel 7) Call Coverage to Group C
4) Group B: Personal Travel 8) Voice Mail
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