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5 Call Center Basic
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100 Issue 2 June 1999 5-17
Call Center Basic
The Call Center Basic package enhances your Call Center by providing the following features:
• Automatic Call Distribution (ACD)
• Auto Available Split
• MIA Across Splits/Skills Option
• MIA Treatment for ACW
• Multiple Call Handling on Request
• Forced Multiple Call Handling
• Move Agent/Change Skills while Staffed
• Multiple Announcement Boards
• Redirect on no Answer (RONA)
• Service Observing by Class of Restriction
• Service Observing Remote
• Timed After Call Work/Agent Pause Between Calls
• VuStats (including the Service Level and Login IDs enhancements)