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100 | HP Jornada 540 Series User
’
s Guide
Remote connections
This section offers troubleshooting help for connecting your HP Jornada to
other computers. For problems communicating with your desktop PC, see
ActiveSync Help.
Able to dial out, but unable to make proper
connection
Make sure the network to which you are trying to connect supports Point-to-
Point Protocol (PPP). Your Internet service provider or network administrator
can verify this.
Verify that the dialing location is correct. On the Start menu, tap Settings, and
then tap Connections, Modem, Dialing to ensure the Location field reflects
your current location.
Modem connection is unreliable
Make sure the modem is firmly seated and connected to your device and the
telephone jack.
Disable Call waiting. On the Start menu, tap Settings, and then tap the
Connections tab. Tap the Modem icon, and then on the Dialing tab, select
the Disable call waiting check box and enter the disable code specified by
your telephone company.
Unable to use infrared transfer between
Windows-powered devices
If you are unable to use infrared to transfer information between Windows-
powered devices, try the following:
• Transfer only one file, or no more than 25 contact cards, at a time.
• Position the infrared ports so that they line up and are less than 20 cm
(8 inches) but more than 5 cm (2 inches) apart.
• Make sure nothing is between the two infrared ports.
• Adjust the room lighting. Some types of light interfere with infrared
communication. Try moving to a different location or turning off some
lights.