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Using Basic Phone Functions
Parking a Call
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 47
2
Parking a Call
You can “park” a call on a designated line so that it can be picked up from another
phone in the office. The call is on hold until it is “unparked” or the caller hangs up.
During this time, the caller will hear the call park music, if configured by your phone
administrator.
You can use star codes for this feature. For more information, see Using Star
Codes on Cisco IP Phones, page 76. On Cisco SPA301 and SPA501G, this
feature is available only by using the star codes.
Task Instructions
Parking a call by entering
a park number
1. While on an active call, press the right-arrow
navigation button to view other softkeys.
2. Press .
3. Enter one or more digits to identify the park line.
Use any easily remembered number, such as
123. You will use this number to unpark the call.
4. Press . The call disappears from your
phone screen. The caller hears “on hold” music or
messages until the call is unparked.
Unparking a call by
entering the park number
Use this method if you know the park number for the
call that you want to unpark.
1. Press the right-arrow navigation button to view
other softkeys.
2. Press .
3. Enter the number of the park line.
4. Press . The call is connected.
To unpark a call from a
list of parked calls
Cisco SPA50xG models
Use this method if you do not know the park number
for the call that you want to unpark.
1. Press .
2. Select Call Park Status. The phone displays
information for all parked calls.
3. Scroll to the call that you want to unpark, and then
press . The call is connected.
Park
Dial
Unpark
Dial
Unpark