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User’s Guide
28
Hold
Put A Call On Hold
Retrieve A Call From Hold
Swap Between a Current Call and a Call on Hold
The NexPath Telephony Server can place up to three calls on hold at a time on any one extension. The calls
are place on a stack, much like a stack of boxes or books. The last call placed on the stack using
is the first one retrieved when is entered. Calls place on hold at an extension can only be retrieved
from that extension (private hold). If you want to place calls on hold to be retrieved from any extension, use
park orbits (public hold). See Park Orbits on page 39 for a detailed description.
Calls placed on hold using the above sequences, or placed into park orbits, receive hold music, if enabled for
the line and external hold music is supplied to the system.
To place a call on hold:
1. Enter the Put Call On Hold sequence . You will get an inside dial tone, and are free to call a
new number, enter a command, or hang up.
Note If you inadvertently leave a call on hold and forget about it, you will get a short reminder ring every 45
seconds
1
.
To retrieve the call most recently put on hold:
1. Pick up the phone or otherwise get an inside line dial tone at the phone where the call was put on hold.
2. Enter the Retrieve Call From Hold sequence . You will be connected to the call most recently put on
hold.
1. This is the factory default value for the reminder ring delay time. Your system administrator can alter this time if desired.
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user.bk Page 28 Wednesday, March 7, 2001 10:34 AM