Filter
Top Products
143
APPENDIX A Glossary
Accept Calls mode Individual extensions can be placed in either an “Accept Calls” mode or a “Do
Not Disturb” mode. The “Accept Calls” mode is the normal mode of operation.
In comparison, when an extension is in “Do Not Disturb” mode, calls placed to it
will not ring the phone associated with the extension but instead will be sent
directly to voice mail.
If the extension is part of a call distribution group, incoming calls will be routed
past any extensions which are in the “Do Not Disturb” mode and will go on to
the next extension in the group.
ACD Automated Call Distribution or Automatic Call Distribution. See call distribu-
tion groups below.
auto-attendant An automated call-routing system for incoming calls which can be used either
instead of or in addition to a live operator. The auto-attendant is the system which
tells incoming callers, “Press 1 for Sales, 2 for...”
barge-in Breaking into an existing conversation or picking up a line after a caller has
already started leaving voice mail
user.bk Page 143 Wednesday, March 7, 2001 10:34 AM