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If you experience any problems, please call the Helpline on or email
Answering machine
Remote access
You can operate your answering machine from any Touchtone™ phone by
calling your BT Synergy 5500 and entering a 4 digit security code.
1. Press menU, scroll to answer macHine and press select.
2. Scroll to answer settings and press select.
3. Scroll
or to remote access and press select.
4. Scroll
or to highlight on or off and press select.
5. Press Back to return to standby.
1. Press menU, scroll to answer macHine and press select.
2. Scroll to answer settings and press select.
3. Scroll
or to remote access and press select.
4. Scroll
or to highlight set remote Pin and press select.
5. Enter the Old 4-digit PIN and press save. (Default setting = 0000)
6. Enter the new 4-digit Pin and press save.
7. Enter the new PIN again and press save.
8. Press Back to return to standby.
If the memory is within 10 seconds of becoming
full while a caller is leaving a message, they will
hear, “ Please complete your message within
10 seconds”. If they are still talking when the
memory becomes full the caller hears, “Thank
you for calling”, and the machine will hang up.
The OGM will set to Answer Only. You must delete
messages before your BT Synergy 5500 can
record new messages.
You should change the security PIN from the
original setting of 0000.
It is advisable to make a note of your new PIN
code and keep it somewhere safe.