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The LEDs are off.
Supervisor Assistance
This toggle button controls your request for silent Supervisor Assistance. To withdraw your
request press it once more.
Red LED Green LED Description
blinking off when you have requested silent Supervisor
Assistance.
off on when the supervisor is listening via Silent Monitoring /
Coaching .
Supervisor Emergency
This toggle button controls your request for intervention, called Supervisor Emergency. To
withdraw your request press it once more.
Red LED Green LED Description
blinking off when you have requested intervention, called
Supervisor Emergency.
off on when the supervisor has cut-in via Cut-In .
Select Agent group
This softkey controls the selection of at most five agent groups, for which the agent wants to
sign on or sign off. If the agent has signed on one agent group at least, this softkey manages
Sign on or Sign off for additional agent groups, you don't have to use the Sign on / off
button.
Icon
Description
X you have selected this agent group, but you don't have signed on
so far.
you are signed on this agent group
1,2,..,5 index for this agent group at your telephone
xx number of calls in the waiting filed (at most 99)
blinking
urgent information first level, alternating with the number of calls in
the waiting filed
blinking
urgent information second level, alternating with the number of calls
in the waiting filed
Appendix Contact Center
112 1408/1416 User Guide January 2010