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ON YOUR POCKET PC:
IMPORTANT: You must install CoPilot to your Pocket PC using your Base
Product Key AND you must have data downloaded to your Pocket PC before
using your Expansion Product Key.
1. Open CoPilot on your Pocket PC.
2. Tap Menu > Options > Licensing from the menu at the bottom of the
screen.
3. Tap Activate/Upgrade and enter your Expansion Product Key (found in your
order confirmation e-mail) when prompted to enter a Product Key.
4. Follow the on-screen instructions.
5. Activation occurs just as it did when you originally installed CoPilot.
If you have any questions, please visit our Support Center at www.alk.com (for
Europe, www.alk.eu.com) or send an e-mail to support@alk.com.
Region Selection
If you purchased an additional data region, when downloading map data to your
Pocket PC you will need to make sure the proper region is active. To do this, on
your desktop in Planning mode click the Map menu > Region > and check the
desired region.
Return Policy
ALK's 30-Day Money Back Guarantee and Return Policy
We know you'll love our products. If, however, you are not satisfied with any
CoPilot product you purchase directly from ALK, you may return it within 30
days for a refund of the price paid (excludes shipping and handling).
For your return to be accepted:
You must have purchased directly from ALK. ALK products purchased at
retail locations are only refundable through the retailer under the retailer's
terms and conditions. You will have to contact the individual retailer for their
specific terms and conditions.
The postmark date on the package must be within 30 days of the original
product ship date.
If your product contains software, and you have activated the software, you
must first deactivate the software and provide to ALK the deactivation code
(you must activate our software to use it for more than a few days' time).
If your product contains a GPS receiver and it is scratched or otherwise
determined to be non-saleable by ALK, we will deduct a $50 usage fee from the
refund amount.
To return your product, please follow the instructions below:
1. Fill out the return slip that came with your product or create your own
return slip that includes the following information: your name, address,
phone number, date of purchase, e-mail address, reason for return, and (if
applicable) your deactivation code.
2. Repackage your entire product (CDs, GPS receiver, etc.) and include the
return slip inside the package.
3. Send the package to:
In North America: In Europe:
ALK Technologies ALK Technologies Limited
Attn: CoPilot Returns Suite 8, 4 Bloomsburg Square
1000 Herrontown Road London, WC1A 2RP
Princeton, NJ 08540, USA United Kingdom
For your protection, please use UPS, FedEx, or Insured Parcel Post for shipment
of returned products. ALK is not responsible for loss or damage during
shipping.
Your refund will appear on your credit card statement within 4-6 weeks after
ALK's receipt of the returned product.