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Troubleshooting
Why can't I get a satellite reading the first time I use CoPilot?
The first time the GPS receiver is used it may take approximately 5 minutes to
acquire a fix (but may take as long as 15 minutes). You can minimize this time by
remaining stationary and positioning the GPS receiver so that it has a clear view
of the southern sky. Once initialized, the unit should acquire satellite signals in 40
seconds or less in the future.
How can I speed up satellite acquisition?
Be sure that the GPS receiver has an unobstructed view of the sky. Trees,
buildings, and other obstacles are capable of blocking the satellite signals.
In the drive screen on my Pocket PC I am receiving turn-by-turn instructions in the black
box, but CoPilot is not speaking. Why is that?
CoPilot provides voice prompts each time you come up on your next turn. In
order to hear these prompts you need to be sure the volume on your Pocket PC
is turned all the way up. On the Pocket PC in the Start menu go to Settings,
and click on Sounds & Reminders. Under System volume move the slide
bar all the way to the right. Or use your Pocket PC’s keypad to adjust the vol-
ume. Tap up to increase the volume, tap down to decrease it.
From within CoPilot on your Pocket PC, you can also select Settings in the
Options menu, then tap the Guidance tab and be sure that Amplify Speech
Volume is checked.
GPS PROBLEMS
If you are not getting a GPS signal please check the following:
1. In the GPS menu, make sure there is a check mark next to Receiving.
2. If not, tap on Receiving to turn it on. If you cannot place a
check mark next to receiving by tapping on it, try using your Pocket PC’s
Reset button (located on the bottom or back of the device) while CoPilot
is open and the GPS unit is connected.
3. After you hit the Reset button, open the program again and make sure
Receiving is checked in the GPS menu. Your GPS unit should now
acquire a satellite fix.
Also be aware that heavy foliage, tall buildings, or any other structures
obstructing communications will interfere with CoPilot's ability to track your
location. Like your car radio, GPS tracking can also be affected by weather
conditions if severe. CoPilot will continue tracking as soon as adequate
signals are available.
Using Help Files
CoPilot provides extensive Help Files, available on your desktop/laptop and your
Pocket PC, to guide you through the program as you use it.
To access Help on your Pocket PC, once the CoPilot application is launched, tap
the Tools pop-up menu at the bottom of the screen and select Help.
In the desktop application, click on the Help button in any window to open a
Help topic that describes how to use that window. For example, if you're
entering a stop in the Trip Planner window, the Help button will open at the topic
Entering Additional Stops. From there, you can navigate through other topics, or do
a search for information using the Search tab.
Another way to access the Help files on your desktop is through the Help menu.
Contents and Search will open Help with the Contents tab displaying the
main topics available. Topic Search opens the Search tab, where you can do a
word search.
Data Corrections
The ALK map database undergoes constant revision as we strive to provide you
with the highest quality product. Revisions include the addition of new roads,
roadway upgrades, and the addition of new streets and addresses. If you encoun-
ter missing or inaccurate map data, please contact us so that we can include it in
our updates.
The single best way to convey data corrections is through the submission of your
GPS tracks-every time CoPilot is on it records a GPS track that contains position
information that ALK uses to realign existing roads, fix one-way designations and
add new roads.
To submit GPS tracks from within CoPilot:
1. Connect you Pocket PC to your desktop via Activesync.
2. Make sure you have Internet access from your desktop.
3. Open CoPilot on your desktop.
4. From the top toolbar select GPS > Submit GPS Tracks.
5. CoPilot pulls the GPS tracks from your Pocket PC and sends them to ALK
electronically.
To submit GPS tracks by E-mail:
On your Pocket PC your GPS tracks (files that end with .gps) are stored in your
My Documents > gpstracks folder.
If your map data is loaded onto a storage card, your tracks are stored in
the My Documents > gpstracks folder on that storage card.