Filter
Top Products
17 Troubleshooting
This section contains information on how to solve common operational
problems, see Table 12, and warnings, see Table 13, you may receive. Go
through the following lists if you encounter any problems. If the checklists
do not solve the problem, contact your system administrator. If others have
similar problems, there may be a system error.
Table 12 Operational problems
Fault Probable cause Action
No display The battery level is
low or the phone is
defective.
Charge the battery or
contact system
administrator.
No ringing The mute icon is on
or the phone is
defective.
Long press on the Mute
key, or increase volume, or
contact system
administrator.
Signal strength
icon off
Out of system
coverage area or the
phone is defective.
Enter coverage area or
contact system
administrator.
Call is switched
off after 2
seconds
The phone is
defective.
Contact system
administrator.
Table 13 Error warning messages
Display shows Probable cause Action or comment
Enter PIN
The phone’s lock is
activated.
Enter the required PIN
code. If PIN code lost,
configure a new or do a
factory reset in WinPDM or
CPDM.
No access
The network is in
range, but no access
rights.
Switch phone off and then
switch it on again or
contact system
administrator.
1424_EN_LZT103087.doc Rev B2 2009-09-11
© Copyright Aastra Telecom Sweden, 2009.
All rights reserved.
86