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Automated Attendant
The Automated Attendant feature of the 9516CW works as the receptionist for a small
business. When activated, the Automated Attendant prompts provide a list of options so
your callers can:
• receive information
• leave messages
• be connected to an operator
The Automated Attendant feature provides your callers with commands to use each of
these options. The callers press the key on the dial pad associated with the option they
want to activate.
When the Automated Attendant feature is turned on, callers always hear the Automated
Attendant greeting, even if you have recorded a personal greeting. Callers cannot skip the
Automated Attendant greeting by pressing £.
Example of Automated Attendant
The following example explains how to set up the mailboxes and greetings to use the auto-
mated attendant.
Joe’s Bistro has some customers who prefer to use English and some who prefer to use
Italian. For this reason, Joe has decided to change his automated attendant to include both
languages.
The first thing Joe did was subscribe to his telephone company to get Distinctive Ringing
service. This gives him one telephone number for his English customers and one for his
Italian customers.
Next, Joe recorded his General Mailbox Greeting:
“Thank you for calling Joe’s Bistro. For today’s lunch specials, press ⁄; for our busi-
ness hours, press ¤; to leave a message, press ‹; to speak to Joe, press ›.”
Then Joe recorded his Special Mailbox Greeting to take advantage of his Distinctive Ring
feature. This greeting is in Italian and tells the customers to press fi for lunch specials, fl
for business hours, ‡ to leave a message and ° to speak to Joe.