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Deleting items from the Directory
Mailboxes
The 9516CW is equipped with 12 mailboxes for individual message storage. It uses Call-
ing Line Identification information to send the incoming calls to the assigned mailboxes
automatically.
†
When an incoming number matches an entry in the Directory, the call is
routed to the assigned mailbox. If there is no match to a Directory entry, the calls are
routed to the General mailbox.
When an incoming call is routed to a mailbox, that caller hears the greeting recorded for
that mailbox. This greeting is called a mailbox greeting. You can record a different mail-
box greeting for each of the mailboxes. If you do not record a greeting for a particular
mailbox, the greeting recorded for the General mailbox is used. For more information
about mailbox greetings, see Mailbox Greetings on page 30.
There are three classes of mailboxes:
Normal - The 9516CW plays the mailbox greeting and then callers are given an opportu-
nity to leave a message.
Announce Only - A mailbox greeting is played to the caller, but the caller is not given
an opportunity to leave a message. This type of mailbox provides information to the caller
(for example, a greeting that states hours the business is open).
Ring Through - The callers hear a tone indicating that they are on hold, but the
9516CW rings to let you know someone is in that mailbox. If you do not answer after four
rings, the General Mailbox Greeting is played. The 9516CW plays a message to the caller
that no one is available to take their call and to leave a message. This type of mailbox is
used only with the Automated Attendant feature. See Automated Attendant on page
52.
To delete individual items:
1. Press
¢.
2. Press
ª to find the item you want to delete.
3. Press
∑ twice. You are still in the Directory.
4. Press
® or ¢ to exit the Directory at any time.
To delete all items:
1. Press
¢.
2. Press
∑.
3. Press
∑ again to confirm deletion of the entire Directory.
4. Press
®.
†
You must subscribe to your telephone company for the Calling Line Identification service.