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Model 57i CT IP Phone User Guide 75
Handling Calls
Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension
without consulting with the person receiving the call. To do this, simply
complete the transfer immediately after you have entered the number. The
call goes directly to the extension or outside line you transferred to. If the
party you are transferring the call to does not answer, the transferred call
rings back to your extension.
Consultative Transfer
You also have the option to consult with the person you are transferring
the call to, before you complete the transfer. To do this, simply remain on
the line until the receiving party answers the call. After consulting with the
receiving party, you can either complete the transfer or cancel the transfer
to go back to the original call.
When you lift the handset on the phone, the Transfer key displays on the
bottom set of softkeys by default. Use this key to transfer calls
Use the following procedure to transfer a call to another extension. Use the
following illustration as a reference.
To transfer a call to another extension
1. Connect to the call you wish to transfer (if not already connected).
IP Phone UI
Services
Dir
Callers
Icom
L1
John Smith
Dial
Conf
Xfer
>
Transfer Key
when handset is
lifted