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94 CHAPTER 6: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Configuring the
Operators
You can view the operators’ settings, and modify those settings if your
administrator allows it.
The operator’s call-handling rules (such as call coverage) may apply to the
voice mail caller. Also, you must have external-to-external permissions in
order for transfers to external phone numbers to complete successfully.
If you or the administrator do not configure operator destinations, the
system directs an operator-bound caller to extension 501.
Viewing Your Operator Permissions
To find out if you have permission to configure operators:
1 Log on to NetSet > User Information > Call Permissions.
Your current permissions to configure the System Operator and the
Personal Operator appear in the User Information window.
Configuring the Operator Destinations
To configure your own destinations for System and Personal Operator:
1 Log on to NetSet > NBX Messaging > Personal Operators.
The current System Operator and Personal Operator extensions and
access digits appear. If the administrator has given you the appropriate
configuration permissions, the extensions appear in editable text boxes.
2 Edit the destinations to include the appropriate extensions.
The operator destination text string cannot exceed 16 characters.
3 Click Apply to make the changes and keep this screen open, or click OK
to make the changes and close the screen.
If you clear an operator destination (using the Clear check box), calls
directed to that operator are directed instead to the default system
operator (extension 501).