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122 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE
My telephone has “locked
up.”
■ Your telephone has lost the connection to the
system. Remove the Ethernet cord from the jack,
and then re-insert it into the jack.
■ Wait a few seconds. If the telephone still appears to
be locked, disconnect the electrical power for your
telephone, and then plug it back in.
Callers cannot leave
messages on my voice mail.
■ Your mailbox may be full. Log in to your voice
mailbox and delete some messages.
■ Your telephone may be set up for Greeting Only
Mailbox. Log in to NBX NetSet > NBX
Messaging and clear the Greeting Only Mailbox
checkbox.
When I park a call, the
display panel shows “Park
xtn in use,” and the call
returns to my telephone.
You have selected a Call Park extension that is already
in use. Try another Call Park extension. Your
administrator can add additional Call Park Extensions.
For details, see “Call Park”
in Chapter 6.
When I dial 9 or 8 to access
an outside line, the display
panel shows “All Ports
Busy.”
No outside lines are available. Try again in a few
minutes.
After I call another user in
my organization, I hear a
tone but no ringing.
The other user may have the Hands Free Active on
Intercom feature enabled. Begin speaking after you
hear the tone. For details, see “Using Hands Free Active
on Intercom”Chapter 5
On my 3Com Business
Telephone or 3Com
Manager’s Telephone, all
incoming internal calls
come over my speaker
phone.
You have the Hands Free Active on Intercom feature
enabled. For details, see “Using Hands Free Active on
Intercom”Chapter 5
When I try to access the
NBX NetSet utility, I do not
get a response after I type
the NBX system’s IP address
and press Enter.
Ask your administrator to verify the IP address that you
typed into your web browser.
I am unable to log in to the
NBX NetSet utility.
You must set up your voice mail before you can use the
NBX NetSet utility. Press the
Message button. The
prompts guide you through the setup. Then use your
voice mail password to access the NBX NetSet utility. If
you are on an analog telephone, see “Setting Up Your
Password and Voice Mail for the First Time” in
Chapter 1
.
Table 12 Possible Problems (continued)
Possible Problem Suggested Solutions