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Answering system and voicemail
Your telephone has separate indicators for two different types of voice messages:
those left on its built-in answering system and those left at your service provider’s
voicemail. Your telephone’s built-in answering system messages and voicemail
messages are separate. Each alerts you to new messages differently.
If XX new messages displays on the handsets and the
message window on the telephone base ashes, there are new
messages recorded on the built-in answering system. To listen
to the messages recorded, press MENU twice on a handset
(page 52), or press /PLAY on the telephone base (page 52).
If New voicemail and display on the handsets, your
telephone service provider is indicating that it has new voicemail
for you. To listen to your voicemail, press and hold 1 on
your handset. See Voicemail number on page 16 to set your
Some service providers bundle or combine multiple services like
voicemail and call waiting, so you may not be aware that you have
voicemail. To check what services you have and how to access them,
contact your telephone service provider.
To use your voicemail service rather than your answering system, turn off your
answering system. To use your answering system rather than your voicemail service,
contact your telephone service provider to deactivate your voicemail service.
Using the answering system and voicemail together
You can also use your telephone answering system and voicemail together by setting
your built-in answering system to answer before voicemail answers as described
below. To learn how to program your voicemail settings, contact your telephone
service provider. Then, if you are on a call, or if the answering system is busy
recording a message and you receive another call, the second caller can leave a
Set your answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six rings, set
your answering system to answer after four rings. Some voicemail providers may
program the delay before answering calls in seconds instead of rings. In this case,
allow six seconds per ring when determining the appropriate setting.
Answering system operation
XX new messages
XX new messages