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OMNI 37XX INSTALLATION GUIDE 33
CHAPTER 6
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you in successfully installing and configuring your Omni 37xx terminal. If
you have problems operating your Omni 37xx terminal, please read through these
troubleshooting examples.
If the problem persists even after performing the guidelines outlined, or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your Omni 37xx terminal and steps you can take to resolve them are listed.
Blank Display
When the Omni 37xx terminal LCD screen does not show correct or clear
readable information:
• Check all terminal power connections.
• Check all cable connections and verify that the telephone line is properly
connected.
• If the problem persists, contact your local VeriFone service provider for
assistance.
Terminal Does
Not Dial Out
If the terminal does not dial out:
• Check the telephone line connections.
• Check to make sure the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
NOTE
The Omni 37xx terminal comes equipped with tamper-evident labels. The Omni
37xx contains no user serviceable parts. Do not, under any circumstance, attempt
to disassemble the terminal. Perform only those adjustments or repairs specified
in this installation guide. For all other services, contact your local VeriFone service
provider. Service conducted by parties other than authorized VeriFone
representatives may void any warranty.
CAUTION
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, check to ensure that the power
supply being used to power the terminal matches the requirements specified at
the back of the terminal. (See Chapter 3, Specifications, for detailed power supply
specifications). Obtain the appropriately rated power supply before continuing with
troubleshooting.