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OMNI 37XX INSTALLATION GUIDE 29
CHAPTER 5
VeriFone Service and Support
For Omni 37xx terminal problems, contact your local VeriFone representative or
service provider.
For Omni 37xx product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
• International – Contact your VeriFone representative
Returning a
Terminal for
Service
Before returning the Omni 37xx terminal to VeriFone, you must obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more Omni 37xx terminals for repair or
replacement (U.S. customers only):
1 Gather the following information from the printed labels (see Figure 18) on the
bottom of each Omni 37xx terminal to be returned:
• Product ID, including the model and part number. For example,
“OMNI 3700” and “PTID xxxxxxxx”
• Serial number (S/N xxx-xxx-xxx)
2 Within the United States, call VeriFone toll-free at 1-800-834-9133.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 502-329-5947
(U.S.)
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached and your fax
number.
• You will be issued MRA number(s) and the fax will be returned to you.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.