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13. Frequently Asked Questions
1. Hook-switch Operation
The Uniden IP phone’s hook-switch is used for re-origination only. That is, when the hook- switch is
pressed and released, the existing call is released and a new call is originated. The hook- switch cannot
be used for a flash operation (i.e., by pressing and releasing quickly). To initiate a flash operation, the IP
phone’s Flash button must be used.
2. VMWI (Visual Message Waiting Indication) Lamp
With the VMWI lamp illuminated, if power is removed from the phone and is reapplied, the VMWI lamp
remains off until the VMWI refresh signal is applied by the CO (Central Office) switch.
3. Voice Message Lamp button won’t work.
Check VMS Number submenu under Phone Setting. If no VMS number is stored in that menu, the button
won’t work. If it doesn’t work even when a VMS number is stored, please consult your administrator.
4. Password Reset
When the user password is lost, the administrator can clear the user password by following the
instruction in “3.5 Lost User Password” in the administrator guide. If the administrator forgets/does not
know his/her password, the administrator can refer to the Administrative Guide to reset the password to
the Clear Bootrom.
5. How to use Headset
Uniden has provided an adapter for the UIP312 hardware to make the headset jacks located on the left
side of the main phone body function in a more universal application.
(see 6.2 How to Use the Headset and Headset Adapter in this User Guide)
6. Handset Talk Volume
The user is not allowed to change the talker volume (handset microphone).
7. Programming PAUSE and FLASH for Speed Dial Entries
The user has the ability to program PAUSE/s and/or FLASH when inputting digits into a Speed call entry.
To program a PAUSE, press the REDIAL button. To program a FLASH, press the FLASH button.
8. Entering Capital Letters in Speed Dial Entries
When entering letters in speed dial entries, press the VOLUME + key to change to capital letters.
Press the VOLUME + key again to change back to low case letters.
9. How to insert “.” during inputting an IP address such as GK address?
Press the DTMF * key.
10. How to see Caller ID info when a call came in while using MENU?
Exit MENU by pressing the CANCEL button.
11. Can LINE1 and LINE2 keys be used to hang up?
No. Unlike the speakerphone button, LINE1 key and LINE2 key are only used for off hook or
switching lines.
12. Where can I get technical support
For Technical Support please call 1-800-648-4921.
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