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TROUBLESHOOTING 3 – 3
You Can’t Hear
Use the VOL keys to adjust the volume of the handset, headset, or speaker.
Your Caller Can’t Hear You
1. If using the handset, check the handset cord connections.
2. Be sure that the phone is not on Mute, as indicated by the lit LED on the M U T E key.
3. If using a headset, check the connection to the console and make sure that the
microphone is properly positioned in front of your mouth.
4. If using the speaker, and the listener is having trouble hearing participants seated
behind the phone, activate the rear microphone.
Blank Display
▼ Check that the power adapter is plugged into a working outlet, and the power plug
is securely plugged into the console.
Physical Damage
▼ If physical damage is severe enough that the internal parts become visible,
disconnect SoundPoint Pro immediately. Do not reconnect it to the network until
SoundPoint Pro has been repaired.
▼ If you need more help, call your dealer, or call Polycom Technical Support
at: 1-800-451-0995.
Troubleshooting
3 – 2 T R O U B L E S H O O T I N G
Troubleshooting will help you overcome difficulties occurring during installation and
normal use.
No Dial Tone
1. Check the connections of the telephone lines to the LIM, and make sure that the
connections are secure at both the wall jack, and on the LIM. Repeat the process
for the telephone connection from the LIM to the console, and make sure both
ends of the console cable are securely plugged in.
2. Make sure the power cable is connected to the console, and the power adapter is
plugged securely into a working wall outlet or power strip.
3. If you are not receiving dial tone on a headset, but you can hear dial tone on the
handset and speaker, make sure the 2.5mm connector is plugged securely into the
headset jack on the console.
4. Try a different phone line.
In Speaker Mode: Short Silences, Echoes,
or Clipped Speech
▼ At the beginning of a call, allow someone at each location to speak in turn for a
few moments, to enable SoundPoint Pro to adapt to its environment.
▼ Don’t move the SoundPoint Pro console when it is in use.
▼ Do not cover or bl o ck the microphone(s) with hands, p ap e rs , c u p s , e t c. during use.
Difficulty for You and The Other Party
to Hear Each Other
▼ Noisy equipment, such as a copy machine, may make it difficult for you to hear
the other party. Both parties should turn off any noisy equipment.
▼ Try calling again to see if another line provides a better connection.
▼ Check that the power adapter is plugged into a working outlet, and the power
plug is securely plugged into the console.
Troubleshooting