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User’s Guide for the Polycom RealPresence Group Series
Polycom, Inc. 39
To contact Polycom Technical Support, go to support.polycom.com.
Enter the following information about your RealPresence group system, then
ask a question or describe the problem. This information helps us to respond
faster to your issue:
• To find your system’s 14-digit serial number, go to > Information >
System Detail or locate the number on the back of the system.
• To find the software version of your system, go to > Information >
System Detail.
• To find active alert messages generated by your system, go to >
Status.
• To find information about your network, go to > Information >
Network.
• Provide any troubleshooting steps that you have already tried.
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for
Polycom solution components only. Additional services for supported
third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services and its certified
Partners. These additional services will help customers successfully design,
deploy, optimize and manage Polycom visual communications within their
UC environments.
Professional Services for Microsoft Integration is mandatory for Polycom
Conferencing for Microsoft Outlook, Microsoft Office Communications Server
and Microsoft Lync Server 2010 integrations. For additional information and
details please refer to
http://www.polycom.com/services/professional_services/index.html or
contact your local Polycom representative.
Regulatory Notices
Regulatory notices describe safety and legal considerations for using the
following Polycom RealPresence Group systems:
• Polycom RealPresence Group System 300 (Regulatory Model P001 Group
300)
• Polycom RealPresence Group System 500 (Regulatory Model P001 Group
500)