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User’s Guide for the Polycom RealPresence Group Series
36 Polycom, Inc.
System Diagnostics
To access information about your system diagnostics:
>> Select > Diagnostics.
This screen includes the following system diagnostic details:
Points to note about system status information:
• If the Polycom RealPresence Group system detects an EagleEye Director, a
status line for the device is displayed.
• When a change occurs in the system status or a potential problem exists, you
see an alert next to the System button on the menu.
Diagnostic Screen Description
Color Bars Tests the color settings of your monitor for optimum
picture quality.
If the color bars generated during the test are not clear,
or the colors do not look correct, the monitor needs to
be adjusted.
Speaker Test Tests the audio cable connections. A 473 Hz audio tone
indicates that the local audio connections are correct.
If you run the test from the system during a call, the far
end will also hear the tone.
If you run the test from the RealPresence Group system
web interface during a call, the people at the site you
are testing will hear the tone, but you will not.