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User’s Guide for Polycom HDX Desktop Systems
22 Polycom, Inc.
You can put the same contact in more than one group, and you can delete it
from one group at a time. To move a contact from one group to another, you
must delete it from the first group and add it to the second group.
Polycom HDX systems support up to 200 Favorites groups. If the system is
connected to a global directory server, it can also support one of the following:
• Up to 64 additional groups from the Microsoft Office Communications
Server directory, which appear in the Favorites group.
• Up to 200 additional distribution groups from a Polycom CMA system,
which appear in the Global Directory group.
To create a group in Favorites:
1 Press Directory on the keypad.
2 Select Options > New Group.
3 Enter a name for the group.
To delete a group from Favorites:
1 From the Favorites or Directory screen, highlight the group name.
2 Press on the keypad or select Options > Delete Group.
To view or call a group:
From the Favorites screen or Directory screen, highlight the group name, then
do one of the following:
• To view the contacts inside the group, press the center Select button on the
keypad.
• To place a call to the group, press the Call button on the keypad.
Depending on how your system is configured, it attempts to call the group
using a pre-defined list of call types. Contact your system administrator
for more information.
Points to note about groups:
• You cannot rename a group. To change the name of a group, delete and
recreate it.
• When you place a call to a group, the system uses the call speed specified on
the Preferred Speeds screen as the preferred call speed for placing calls.
• The Sample Sites group includes Loopback entries and various Polycom
regional sites that you can use to place test calls.
When you delete a group, all entries in that group are deleted. If you want to keep
these entries, be sure to assign them to a new group before you delete the old
group.