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Appendix D: Returning for Repair
97
Appendix D: Returning the Unit for Repair
In the event that the Model 1104 does not function properly, we
suggest that you do the following:
1) Record your observations regarding the Model 1104’s
malfunction.
2) Call the Technical Service Department at (610)558-2700
prior to sending the unit to Phonetics for repair.
If the unit must be sent to Phonetics for Servicing, please do
the following:
1) Unplug the AC power supply from the wall outlet, remove
the batteries, and disconnect all sensors from the alert
inputs.
2) Carefully pack the unit to avoid damage in transit. Use
the original container (if available) or a sturdy shipping
box.
3) You must include the following information to avoid
shipping delays:
a) Your name, address and telephone number.
b) A note explaining the problem.
4) Ship your package to the address below:
SERVICE DEPARTMENT
PHONETICS INC.
901 TRYENS ROAD
ASTON, PA 19014
5) Ship prepaid and insured via UPS or US Mail to ensure a
traceable shipment with recourse for damage or replace-
ment.