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Useful InformationAnswering System
Preparation
85
Troubleshooting
For assistance, please call: 1-800-211-PANA(7262)
Telephone System
While programming or
searching, the handset or
base unit starts to ring and the
program/search stops.
• A call is coming in. To answer the call, press
[
C], [s] or [SP-PHONE]. Start again from
the beginning after hanging up.
You cannot make an intercom/
outside call.
• If more than one other user is using the
handset and/or base unit, you may not be
able to make a call. Try again later.
• Your handset is in remote operation mode
(p. 65). Exit by pressing [OFF].
• The handset you called is too far from the
base unit.
You cannot redial. •
If the last number dialed was more than 48 digits
long, the number will not be redialed correctly.
• The [REDIAL/PAUSE] button on the base
unit functions as either redial or pause. It will
redial the last number dialed if pressed
before dialing any digits (p. 30). If another
number has been dialed first, it will operate
as a pause button (p. 56).
You cannot make long
distance calls.
•
Please make sure you have long distance service.
• Check if Caller IQ feature is turned on. Turn
Caller IQ feature off (p. 90).
The handset does not display
the caller’s name and/or
phone number.
• You need to subscribe to Caller ID.
•
Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
•
Telephone line noise may be affecting Caller ID.
• The caller requested not to send his/her
Caller ID information (p. 32).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the base unit and the telephone wall
jack, disconnect the Caller ID box or plug the
unit directly into the wall jack.
• If the unit is connected to a telephone line
with DSL service, the unit may not display
caller’s name and/or phone number properly.
We recommend connecting a noise filter
(contact your DSL service provider) to the
telephone line between the unit and the
telephone line jack.
Problem Cause & Remedy
TG5240.fm Page 85 Wednesday, September 22, 2004 3:45 PM