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Troubleshooting the IP Softphone 2050
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To reduce the severity of these breaks, turn off the Windows transition
effects for menus and tool tips.
To turn off the Windows transition effects:
1. Select Start > Control Panel > Display.
2. Select the Effects tab, (or, in Windows XP, the Effects button on the
Appearance tab).
3. Clear Use transition effects for menus and tool tips.
Other applications
Other applications running on your computer, especially CPU-intensive
applications or applications that intercept or delay packets (such as
firewalls), can cause broken audio.
Multiple Ethernet interfaces on a single PC can sometimes conflict with
each other. For example, the IP Softphone 2050 sometimes exhibits
intermittent breaks in audio when using docked notebooks that have a
Xircom RealPort Cardbus Ethernet 10/100+Modem 56 PC Card
(PCMCIA) inserted. In the specific case of this PC card, the problem
relates to a version of the Xircom driver. This driver takes CPU cycles
even when it is not active and this, in turn, causes IP Softphone 2050
audio to become choppy.
Solutions for this example are:
• Upgrade your Xircom driver.
• Remove the PC card when the notebook is docked.
To upgrade your Xircom driver:
1. Download and install a new PC card driver from the Xircom web site.
2. Follow the installation instructions provided by Xircom.
Note: You require administrator privileges on Windows 2000.
Windows sound plays from the headset
Description: