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Troubleshooting the IP Softphone 2050
120
The following message appears:”Service Denied. Reason XXXX “.
Description:
You are not authorized to use the communication server.
Potential causes:
• Invalid HardwareID in the Hardware ID dialog box (see “Hardware ID”
on page 88)
• Invalid communication server configuration
Action:
• Ensure that your communication server programming is correct.
• Contact your system administrator.
Audio problems
This following sections describe Audio problems:
• “Basic audio operation” on page 120
• “One-way audio” on page 121
• “Broken or choppy speech” on page 121
• “Windows sound plays from the headset” on page 122
• “Advanced audio problems due to network performance” on page 123
Basic audio operation
To verify the physical connection of the USB adapter and headset, as well
as proper Windows audio configuration:
1. Record an audio message.
2. Play the message back using the USB headset.