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Troubleshooting the IP Softphone 2050
117
Unable to obtain valid license
Symptom:
An error message appears that the license cannot be obtained, is invalid
or has expired.
Description:
When the IP 2050 Softphone is launched, an error message appears in
the display area indicating that the license server is unreachable or that
the existing license code is invalid or has expired.
Potential Causes:
• Possible network connectivity error between the IP Softphone 2050
client and the Licensing Server.
• An invalid license has been entered.
• The license has expired. Upon installation, there is a 30-day
evaluation period during which users can evaluate the software. After
the 30 day period, a valid license code must be entered or the
software will fail to work.
Action:
Network connectivity issues can interfere with access to the License
Server. If connectivity is not restored within a reasonable time, report this
to your system administrator. If the license code is invalid or has expired,
obtain a valid license code from your system administrator.
Connection is reinitializing
Symptom:
The following message appears: “Connection Established.
Reinitializing...”
Description:
This message appears after the IP Softphone 2050 establishes a
connection and sends a request to the communication server to resume
connection. The communication server is expected to reply to this
request. Some communication servers direct the IP Softphone 2050 to