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Troubleshooting the IP Softphone 2050
115
Troubleshooting the
IP Softphone 2050
The following sections describe various troubleshooting issues and
suggested remedy actions:
• “Connectivity problems” on page 115
• “Audio problems” on page 120
• “Reset conditions” on page 123
• “USB Headset problems” on page 124
• “TAPI problems” on page 127
Connectivity problems
The following sections describes various connectivity problems and
suggested remedy actions:
• “Communication server is unreachable” on page 115
• “Unable to obtain valid license” on page 117
• “Connection is reinitializing” on page 117
• “Authorization failed” on page 118
• “Unable to retrieve communication server parameters from DHCP
server” on page 119
• “Unable to connect to GXAS server” on page 119
Communication server is unreachable
Symptom:
One of the following messages appears:
• Connecting...
• Server unreachable. Reconnecting in xx seconds.
• 802.1 QoS is not supported on your network.