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Mitel 5560 IPT User Guide
USING OTHER FEATURES
You can perform any of the following procedures on the left and right displays independently.
Press the LEFT and RIGHT keys to choose where the audio path appears.
Account Codes
An account code is a series of digits that you assign to your calls, usually for accounting
purposes. The code identifies the account in the call records that your system generates. A
forced account code is usually entered from another extension, enabling you to use features or
make calls that the extension otherwise could not. If you want this feature enabled on your 5560
IPT, ask your System Administrator.
To use Forced Account Codes:
1. Press Left or Right to select the handset/headset you want to use.
2. Dial the Account Code digits.
3. Press #.
To enter an Account Code during a call:
1. Press the key you have programmed as Verified Account Code or Non-verified
Account Code.
2. Dial the Account Code digits.
3. Press Save.
Attendant Call Hold - Remote Retrieve
To retrieve a call placed on Hold by the attendant:
1. Press Left or Right to select the handset or headset you want to use.
2. Dial the appropriate feature access code.
3. Dial the digits announced by the attendant.
Callback
The Callback feature allows you to be notified when a busy station becomes free or when a
station has been used after a no-answer condition was encountered.
To request a Callback when you reach a busy or unanswered station:
1. Press Call Me Back.
2. Press the Release that corresponds to the side of the 5560 IPT you are using.
When the party is available, your 5560 IPT starts ringing, and the display shows the Callback
ringing indicator with the calling party's phone number.
To answer a Callback:
• When the Callback notification appears (a Float key with calling party's name label), press
the Float key to call the calling party OR press the flashing line key.
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