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Page 232 Troubleshooting Tips
Password problems
Problem Solution
I forgot the
password, and my
handheld is not
locked.
You can use Security to delete the
password. If you do this, your handheld
deletes all entries marked as private. You
can, however, perform a HotSync operation
before you delete the password: the HotSync
process backs up all entries, whether or not
they are marked private. In this case, the
following procedure restores your private
entries and lets you access them:
1. Use the Palm Desktop software and
the cradle to synchronize your data.
2. Tap Forgotten Password in Security
to remove the password and delete
all private records.
3. Perform a HotSync operation to syn-
chronize your data and restore the
private records by transferring them
from your computer to your
handheld.
I forgot the password
and my handheld is
locked.
■ If you assign a password and lock your
handheld, you must perform a hard
reset to continue using your handheld.
See “Performing a hard reset” in
Appendix A for more information.