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Appendix B Page 229
I tried to do a local
HotSync operation,
but it did not
complete
successfully.
(continued)
■ Make sure your handheld is seated in
the cradle correctly.
■ Make sure the gold-plated connectors
on the cradle and your handheld are
clean. Use a pencil eraser to clean them.
■ Perform a soft reset. See “Resetting
your handheld” in Appendix A.
I tried to do a modem
HotSync operation,
but it did not
complete
successfully.
Check the following on your computer:
■ Make sure your computer is turned on
and that it does not shut down
automatically as part of an energy-
saving feature.
■ Make sure the modem connected to your
computer is turned on and is connected
to the outgoing phone line.
■ Make sure Modem is checked in the
HotSync Manager menu.
■ Make sure the modem you are using
with your handheld has an on-off switch.
Your handheld cannot “wake up” a
modem that has an auto-off feature.
■ Make sure the modem is connected
properly to a serial port on your
computer and is connected to the
incoming phone line.
■ Confirm that the Setup String in the
Setup dialog box configures your
modem correctly. You may need to select
a different Modem Type or enter a
custom Setup String. Most modems have
a Setup String that causes them to send
initial connection sounds to a speaker.
You can use these sounds to check the
modem connection.
■ Confirm that the Speed setting in the
Setup dialog box works for your modem.
■ If you have problems using the As Fast
As Possible option or a specific speed, try
using a slower speed.