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Page 228 Troubleshooting Tips
I am using Outlook
as my PIM, but I
cannot do a HotSync
operation.
■ Click the HotSync Manager and choose
Custom. Check that the correct conduit
is active.
■ Check that the correct conduit is
installed. Reinstall the HotSync
Manager and make sure the correct
conduit is selected.
I tried to do a local
HotSync operation,
but it did not
complete
successfully.
Try each of these in turn:
■ Make sure HotSync Manager is
running. If HotSync Manager is
running, exit and restart it.
■ Make sure you selected Local USB or
Local Serial from the HotSync Manager
menu or the Palm Desktop software
menu.
■ Check the cable connection between the
cradle and the port on your computer.
■ Make sure you installed the software
that came with your handheld. You
must install this software even if you
upgraded from a Palm organizer.
■ Click the HotSync Manager and make
sure that the Local USB option has a
check next to it. If you are using an
optional serial cradle, make sure that
the Local Serial has a check next to it,
then select Setup and confirm that the
COM port setting matches the port
where you attached the serial cradle.
■ If you are using a serial cradle, try a
lower baud rate setting on the Local tab
in the Setup dialog box.
■ Make sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
port you selected in the Setup dialog
box.
■ Read the HotSync Log for the user
account for which you are performing a
HotSync operation.