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User Guide for Cisco Home Agent Service Manager
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Chapter 4 Using Service Manager
Generating Sync Reports
Interpreting the Sync Report Config Diff Viewer
In the Sync Report Config Diff Viewer, Device1 is the master device and Device 2 is the the device being
compared. The Sync Report Config Diff Viewer also displays the date and time that the diff is generated.
The Sync Report Config Diff Viewer has three panes:
• The left pane–Displays all the configlets that the configuration comprises. Click any folder to
expand the tree and display descendant configlets. Choose any configlet to compare the required
command between the configurations of the two devices.
• The center pane–Displays the configuration of Device 1 (master device).
• The right pane–Displays the configuration of Device 2 (selected device).
The Sync Report Diff Viewer displays colored text that highlights differences between the configlets in
the two configurations, as described in Table 4-3:
Table 4-2 Color Key to the Sync Report Dashboard
Color Meaning
Green No difference exists. The configlets of the master and selected devices are the
same. The Show Diff button will be disabled.
Yellow A difference exists. The configlets of the master and selected devices are
dissimilar. Click Show Diff to see a detailed comparison.
Note The Show Diff button is enabled only for devices shown in yellow.
Red The device is not reachable.
Black One of these conditions has occurred:
• The RME fetch config for that device failed. If all devices in a group appear
in black, the fetch config for the master device in that group failed.
• An error occurred in retrieving the latest configuration version from RME.
• Authorization failed.
• The devices in the group are suspended or invalid.
Red asterisk Indicates that a more recent configuration for this device is present in RME. You
can obtain such updated configurations by using the Generate Diff function.
Table 4-3 Color Key to the Sync Report Config Diff Viewer
Color Description
Black These configlets are present in both devices.
Red These configlets are present on both devices, but differ.
Blue These configlets are present on one of the devices only.