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Palm-size PC User’s Guide
126
Troubleshooting
Use the advice in this section whenever you start to have problems with getting your
Palm-size PC to do what you want.
Note
• When having problems with Windows CE Services, see its help for advice about
what you should do. You can also find information in the “Troubleshooting” section
of the separate Hardware Manual.
• If you experience frequent problems with Palm-size PC operation, you may have to
reset it. See the separate Hardware Manual for details.
Dial-up Connection
“Port disabled” error message
• Check your modem card to make sure it is inserted securely into the card slot as far
as it will go.
• Check your dial-up connection properties to make sure that the modem card name
that is selected is correct for the modem card you are using.
“Cannot detect carrier” error message
• Check to make sure that the modem card is correctly connected to a telephone line.
• Check if there is a problem with the telephone line.
• Make sure the modem is connected to an analog telephone line. It will not work if it
is connected to a digital line.
• Make sure the number you are dialing is correct. See “To make Palm-size PC dial-up
connection settings” on page 61 for more information.
Unreliable connection
• Try charging Palm-size PC battery or use the AC adapter for power.
• If the telephone line you are using has call waiting, disable it. Tap Start, Settings,
and then Dialing. In the Properties dialog, select the Disable call waiting option.
Next, enter the disable code specified by your telephone company.
Infrared Communications
Note the following whenever you are having problems communicating with another
Windows CE device using infrared.
• Transfer only one file at a time or no more than 25 Contacts cards at a time.
• Align the infrared ports so they are facing directly at each other, and are no more
than 30cm apart.
• Some types of lighting, especially fluorescent type, can interfere with infrared
communication. Try moving to another location.
• Disconnect the AC adapter from the Palm-size PC before starting infrared
communication.