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PHONE LINE MANAGER 16 X 4
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If the DISA call is directed to an extension which does not answer after 5 to 50 seconds, the call will
transfer to the Operator (see Section 19.12). If the Operator does not answer after 5 to 60 seconds, the call
will transfer to an available Rollover Extension (see Section 19.11).
Any external music source can be used to connect Music on Hold to the Phone Line Manager 16 x 4
system. You will need to plug your music source unit into the RCA
®
jack labeled “External Music” on the
Phone Line Manager 16 x 4. The Phone Line Manager 16 x 4 system has an internal computer-generated
music melody source which is disabled when the RCA mini plug is inserted into the “External Music” jack.
This music signal is heard by the incoming caller when they are placed on hold.
7.6 What Happens If There is No DISA Entry
If an outside line answers in the Auto-Attendant (or DISA) mode and the caller does not enter any DTMF
digits and no fax tone is detected, the Phone Line Manager 16 x 4 can transfer the call to either the
Operator or to the designated fax machine. You should choose for these calls to go to the fax extension if
this outside line is used mostly for receiving faxes. This is helpful since some fax machines do not send the
calling tone until after the called fax machine answers and thus the Phone Line Manager 16 x 4 cannot
detect the incoming fax tone.
You should choose for these calls to go to the Operator if the outside line is use mostly for voice callers. A
caller using a pulse dial telephone would not be able to enter any DTMF digits and you would want this call
to be directed to the Operator. (If the outside line is set to ring according to the Standard Incoming Line
definition, the “Operator” setting here will cause these calls to ring extension(s) according to that
definition. If the outside line is configured as a Private Incoming Line, the “Operator” setting will cause
these calls to ring at the first available extension in the private incoming call list for that outside line.)
To ring the Operator if there is No DISA entry:
1. In the programming mode, lift the handset, enter 7856. Pause for confirmation tone.
To ring the fax extension if there is No DISA entry:
1. In the programming mode, lift the handset, enter 7857. Pause for confirmation tone.
One option for a line which is to be used mostly for fax reception might be to program the outside line to
operate in the DISA mode during the day time with this parameter set to send calls with no DTMF or fax
input to the Operator. During the day time, the Operator would hear either silence or a fax tone and
manually transfer the call to the fax extension. In the night mode, the outside line could be configured to
be a Private Incoming Line, ringing only at the fax extension.
7.7 Multiple Fax Extensions
If a fax tone is detected on an incoming DISA call, the Phone Line Manager 16 x 4 would normally try to
transfer the call only to the fax station associated with that outside line. In installations where you have more
than one extension with a fax machine, this parameter allows the call to be transferred to the fax extension
assigned to any of the CO lines. This reduces the likelihood that an incoming fax call will not have an
available fax extension to which it can be transferred.
To allow a fax detected on an outside line to ring at a fax extension assigned to a different outside line:
1. In the programming mode, lift the handset, enter 7858. Pause for confirmation tone.
To allow a fax detected on an outside line to only ring at the fax extension assigned to that outside line.
1. In the programming mode, lift the handset, enter 7859. Pause for confirmation tone.
If an incoming fax is detected but there is not an available fax extension, the call will ring at the Operator.