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PHONE LINE MANAGER 16 X 4
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7. Auto-Attendant (DISA)
7.1 About DISA and Direct Caller Access to Extensions
Enabling the Auto-Attendant or DISA (Direct Inward Station Access) feature for outside lines allows
incoming callers to connect themselves directly to an extension. The optional Voice Announcement module
can be enabled to lead the caller through options for reaching individual extensions. The Phone Line
Manager 16 x 4 can also be programmed to listen for an incoming fax tone and route the call directly to the
extension where the fax machine is located.
Setting DISA as enabled or disabled is done as part of setting the command sequence for “Programming
Outside Lines” (see Section 6.3). This is done separately for each line. You have the option of enabling DISA
at all times, during regular business hours (Day Mode), or after regular business hours (Night Mode).
In the Phone Line Manager 16 x 4 there is only one Voice Announcement module and one circuit to
collect the digits coming from the outside caller when the call is answered in the DISA mode. If two
incoming calls are received at the same time and both outside lines operate in the DISA mode, the second
incoming call will continue to ring and will not be answered until after the caller on the first line has made
their DISA selection.
After the Phone Line Manager 16 x 4 answers the incoming call and the optional voice announcement
module is playing the recorded message, the incoming caller can dial:
0 To call the Operator
1xx To ring extension 1xx where xx is the extension number (00 to 99) assigned using the
Configure Extension command
2, 3, 4, or 5 To ring the first available extension in Hunt Group 2, 3, 4, or 5
6 or 7To invoke the DISA feature
7.2 Recording a Voice Announcement
This command allows you to record an announcement to greet callers. The recording can be made only
from Extension #15. (See Section 3.1 if you need to change the programming extension to 15).
Time the length of your spoken announcement before recording it. If you want to record a very short
announcement, you can enter 0 at the end of your message, which will cause the Phone Line Manager 16 x 4
to ring the Operator.
1. In the programming mode, enter 728. Pause for the confirmation tone.
2. Record your announcement by speaking into the handset. When you have finished speaking, keep the
phone off the hook until you hear a confirmation tone. This marks the end of the 20 seconds available.
(If the tone cuts you off, re-enter 728 and record a shorter announcement.)
3. Hang up or continue with programming.