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PHONE LINE MANAGER 16 X 4
19
5. Central Office Lines: Incoming Calls
5.1 Introduction
This chapter, which describes how incoming calls are handled in the Phone Line Manager 16 x 4, begins
the discussion of how to configure the outside lines. The next chapters describe the main configuration
commands, followed by a discussion of Auto-Attendant or DISA (Direct Inward Station Access), then a
description of Outgoing Call Groups, and finally a discussion of DOSA (Direct Outward Station Access).
Later in this manual is a discussion of advanced topics concerning the setup of outside lines.
5.2 Choices in Handling Incoming Calls
Your flexible system offers many options for handling incoming calls. The choices are:
5.2.1 STANDARD INCOMING LINE OR PRIVATE INCOMING LINE
The first choice to be made for each outside line is whether you want the Phone Line Manager 16 x 4
to handle incoming calls in a “standard” fashion or whether you want a particular line to be a “private
incoming line” and ring at an extension other than the Operator. Outside line #1 is always a Standard
Incoming Line while each of the others may be optionally configured to be Private Incoming Lines.
5.2.2 A
UTO-ATTENDANT OR DIRECT INWARD STATION ACCESS (DISA)
Next, you can decide if you want the Phone Line Manager 16 x 4 to automatically connect incoming calls to
a recorded voice announcement which leads the caller through options for reaching individual extensions.
In this mode, the Phone Line Manager 16 x 4 can also be programmed to listen for an incoming fax tone
and route the call directly to the extension where the fax machine is located. This type of operation is called
Auto-Attendant or DISA (Direct Inward Station Access).
The alternative to DISA is that the Phone Line Manager 16 x 4 will sense an incoming call and cause one
or more extensions to ring. In this case, a connection to the outside line will not be made until one of the
ringing extensions goes offhook.
5.2.3 D
AY-TIME AND NIGHT-TIME HANDLING OF INCOMING CALLS
The Phone Line Manager 16 x 4 can operate in the Day Mode or the Night Mode and each outside line can
be set to operate differently when in the two modes. For instance, an outside line can operate as a Standard
Incoming Line during the day and as a Private Incoming Line during the night. You can have an incoming
call ring at one group of extensions during the day and a different group of extensions at night. You can also
choose to have the Auto-Attendant (or DISA) mode operate during the day, night, or both.
5.2.4 I
NCOMING-CALL ALERT TONE TO THE PAGING SYSTEM
Calls can be setup to ring over a paging system in addition to ringing at individual extensions. Anyone can
answer the call from any extension by dialing 3. This is recommended for businesses where employees are
not seated at desks with phones, or where there is no receptionist/operator.
5.2.5 I
NCOMING CALLS TO AN AUTO-ATTENDANT SYSTEM
If you are using an Auto-Attendant/Voice Mail system, you can choose to have incoming calls ring at the
Auto-Attendant or at an operator’s extension. Simply enter the Standard Incoming Line list to reflect the
extensions to which you would like to direct the incoming calls.