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Appendix
Troubleshooting
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your phone.
The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
If you subscribe to high-speed Internet service (digital subscriber line
- DSL) through your telephone lines, you must install a DSL filter between
the telephone line cord and the telephone wall jack (see page 6). The filter
prevents noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features provided by
your telephone service provider. Caller ID features work only if both you
and the caller are in areas offering caller ID service, and if both telephone
companies use compatible equipment.
An icon and New voicemail show on the display and I don’t know why.
Your telephone has voicemail indication that is separate from the built-in
answering system. If appears on the display, then your telephone has
received a signal from your telephone service provider that you have a
voicemail message waiting for you to retrieve from your telephone service
provider. Contact your telephone service provider for more information on
how to access your voicemail.
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (page 66). If you subscribe to voicemail service
from your telephone service provider (charges may apply), contact your
telephone service provider for more information on how to access your
voicemail.
I am receiving incomplete messages.
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after four minutes.
If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
If the system’s memory becomes full during a message, the system stops
recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and
disconnects the call.
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