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Appendix
Troubleshooting
If your phone is plugged in with a modem or a surge protector, plug the
phone (or modem/surge protector) into a different location. If this doesn’t
solve the problem, relocate your phone or modem farther apart from one
another, or use a different surge protector.
Relocate your phone to a higher location. The phone may have better
reception when installed in a high area.
Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other phones in your home are having the same
problem, the problem is in your wiring or telephone service. Contact your
telephone service provider (charges may apply).
I experience poor sound quality when using the speakerphone.
For increased sound quality while using the speakerphone, place the
handset on a flat surface with the dial pad facing up.
When using a speakerphone, controlling background noise in your
environment is essential. While you are listening to your party, press
DELETE/MUTE to temporarily turn your microphone off. When it is your turn
to speak, remember to press DELETE/MUTE again to turn the
microphone on.
Excessive background noise will cause a speakerphone to fade in and
out. Try controlling the background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting the person at the
other end of the conversation while they are speaking. If background noise
cannot be controlled, you should terminate speakerphone operation and
return to normal handset mode.
I hear other calls while using my phone.
Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other phones in your home are having the same
problem, the problem is in your wiring or telephone service. Call your
telephone service provider (charges may apply).
While on a call or playing messages, there is too much noise, or the voice
sounds tinny, shrill or flat.
While on a call or playing messages, press the EQ button on the side of
the handset until you find the settings that sounds best (page 45).
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