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Appendix
Troubleshooting
Incomplete messages.
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after the maximum recording time you have
set (see Message alert tone on page 54).
If the caller pauses for longer than 7 seconds, the answering system stops
recording and disconnects the call.
If the answering system’s memory becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording
and disconnects the call.
If someone picks up the call at a telephone on the same line during a
message, the answering system stops recording and disconnects the call.
Part of the message may be lost.
Difficulty hearing messages.
Press / /-VOLUME+ to adjust the speaker volume on the telephone base.
Press DIR/VOLUME to increase the message playback volume on a handset.
The answering system does not answer after correct number of rings.
Make sure the answering system is on. When the answering system is on,
ANS ON should show on the handset and the /ANS. ON/OFF light is lit
on the telephone base (see Answer on/off on page 50).
If toll saver is selected, the number of rings changes to 2 when there are
new messages (see Number of rings on page 52).
If the memory is full or the answering system is off, the answering system
answers after 10 rings.
In some cases, the answering system is affected by the ringing system
used by the telephone service provider.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers (see
Answering system and voicemail indicators on page 56). To determine
how many rings activate your voicemail, contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
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