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Answering system overview
Answering system and voicemail indicators
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left on
your service provider’s voicemail (fees may apply). Your telephone’s
built-in answering system messages and voicemail messages are separate.
Each alerts you to new messages differently.
If XX new messages displays on the handset and the message window on
the telephone base flashes, there are new messages recorded on the
built-in answering system. To listen to your message(s), press
MENU/SELECT twice on the handset (page 60) or press /PLAY/STOP on
the telephone base (page 60).
If and New voicemail display on the handset, your telephone service
provider is indicating that it has new voicemail for you. To listen to your
voicemail, you typically dial an access number provided by your telephone
service provider, followed by a security code or PIN.
Some service providers bundle or combine multiple services like voicemail
and call waiting, so you may not be aware that you have voicemail. To check
what services you have and how to access them, contact your telephone
To use your voicemail service rather than your answering system, turn off
your answering system. To use your answering system rather than your
voicemail service, contact your telephone service provider to deactivate your
Using the answering system and voicemail together
You can also use your telephone answering system and voicemail together
by setting your built-in answering system to answer before voicemail answers
as described below. To learn how to program your voicemail settings, contact
your telephone service provider. If you are on a call, or if the answering
system is busy recording a message and you receive another call, the second
caller can leave a voicemail message.
If you have voicemail provided by your telephone service provider, we
recommend setting your answering system to answer calls at least 2 rings
earlier than your voicemail is set to answer. For example, if your voicemail
answers after 6 rings, set your answering system to answer after 4 rings.
Some voicemail providers may program the delay before answering calls
in seconds instead of rings. In this case, allow 6 seconds per ring when
determining the appropriate setting.