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Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide
80 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A
Troubleshooting Classes of Service
A Class of Service (CoS) defines a set of user permissions. Each user is assigned to a defined CoS which
determines the call types and call actions (such as conferencing, overhead paging, etc.) they are allowed to
perform from their phone. If a user or a group of users is not able to execute certain call types and/or call
actions, examine the CoS setting.
1. Navigate to the
Voice > System Setup > Classes of Service menu and select the CoS assigned to
the user(s). In this example we will examine the
normal users CoS by selecting the blue
hyperlink
.
Figure 64. Classes of Service Menu