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124 41-001523-00 REV00 – 04.2014
Call Forward Configuration
Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination.
On the 6865i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set
three modes for CFWD using the Aastra Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode:
Account (default), Phone, and Custom. Call Forward behaves according to the mode you set.
You can configure CFWD using the Aastra Web UI at the path, Basic Settings > Account Configuration, oryou can configure
CFWD using the IP phone UI at the path, Options > Call Forward.
Using the Aastra Web UI at the path, Operation > Programmable Keys, you can also configure a CFWD key on the phone to
use as a shortcut for accessing the CFWD menu on the phone.
The following describes the behavior for each CFWD mode:
• Account (default): The account mode allows you to configure CFWD on a per account basis. Pressing a configured
CFWD key applies to the account in focus.
• Phone: The Phone mode allows you to set the same CFWD configuration for all accounts (All, Busy, and/or No Answer).
When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web
UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.)
Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
• Custom: The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a
specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6865i, you can set
all accounts to All On or All Off.
You can enable different CFWD rules/modes independently (for example, you can set different phone numbers for Busy,
All, and No Answer modes and then turn them on/off individually).
Note:
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the
mode was set to Phone.
Notes:
• If you make changes to the configuration for CFWD via the IP phone UI, you must refresh the Aastra Web UI screen
to see the changes.
• If CFWD is enabled for an account, the Message Waiting Indicator (MWI) LED will turn on when the CFWD-enabled
account is in focus.