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Chapter 16 Troubleshooting
V300 User’s Guide
148
1 The V300 is set to get an IP address automatically by default. Check the IP address in the
System Info > IP Address > IP Address LCD menu.
2 Set a static IP address for the V300 in the Adv Setting > Network > Static IP menus
(see Section 6.2.2 on page 67).
3 Alternatively, use the management IP address to log in to the V300 (see Section 9.3 on
page 103).
V I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section
2.1.2 on page 35.
V I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The V300 is set to get an IP address automatically by default. Check the IP address it
is using in the System Info > IP Address > IP Address LCD menu.
• If you changed the IP address (Section 9.1.1 on page 101), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the IP address for the V300.
2 Check the hardware connections, and make sure the LEDs and the LCD screen are
behaving as expected. See the Quick Start Guide and Section 2.1 on page 31.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts
and Java enabled. See Appendix C on page 177.
4 Make sure your computer is in the same subnet as the V300. (If you know that there are
routers between your computer and the V300, skip this step.)
• If there is no DHCP server on your network, make sure your computer’s IP address is
in the same subnet as the V300. See Appendix B on page 161.
5 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
• Try to access the V300 using another service, such as Telnet.
V I can see the Login screen, but I cannot log in to the V300.
1 Make sure you have entered the user name and password correctly. The default password
is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on.