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TROUBLESHOOTING [78]
www.uniden.com
For Telephone Features
Your computer is
unable to connect
to the Internet.
The LAN LED on the UIP1869V is
off and/or the LINK LED on your
computer's Ethernet card is off.
Making sure the cable between the UIP1869V and your computer is
1) Securely connected to the UIP1869V's LAN port.
2) Securely connected to your computer's Ethernet card
3) Free of any frays, loose connectors, or other visible defects
Your computer doesn't have an IP
address. (In most Windows systems,
open a command prompt window
and enter the command
ipconfig
.)
1) Making sure your computer is configured for DHCP.
2) Making sure the UIP1869V's DHCP Server is enabled.
Your computer's IP address and
subnet mask are on a different
network than the UIP1869V's.
1) Making sure the first three parts of your computer's IP address match the
UIP1869V's IP address and the fourth part is different
2) Making sure your computer's subnet mask exactly matches the subnet mask of
the UIP1869V.
The UIP1869V is not the default
gateway for your computer.
Making sure your computer's default gateway address is set to the UIP1869V's IP
address.
Your UIP1869V
main base is
unable to make or
receive calls.
The Phone 1 LED is off.
1)
Making sure your UIP1869V is activated with Vonage's service (see page 8).
2) Cycling power.
If neither of these work, contact Vonage customer service.
The Phone 1 LED is on.
Plugging a standard analog phone into the UIP1869V's Phone 1 port. If this works,
your UIP1869V may be damaged. Contact Uniden customer service.
Symptom Suggestion
The charge LED won't illuminate
when the handset is placed in
the cradle.
• Make sure the AC adapter is plugged into the charger and wall outlet.
• Make sure the handset is properly seated in the cradle.
• Make sure the charging contacts on the handset are clean.
The audio sounds weak.
• Move the handset and/or base away from metal objects or appliances and try again.
• Make sure that you are not too far from the base.
Scenario Check to see if... Then try...
TROUBLESHOOTING
UP771BH CH20 Trouble.fm Page 78 Monday, September 12, 2005 10:53 AM