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[77] TROUBLESHOOTING
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Common Issues
For Terminal Adapter Features
Scenario Check to see if... Then try...
Your UIP1869V is
unable to connect
to the Internet.
The PWR LED on the UIP1869V is
off, or the power LED on your
modem is off.
Checking the power connection to the UIP1869V, or your modem.
The WAN LED on the UIP1869V is
off and/or the LAN LED on your
modem is off.
Making sure the cable between the UIP1869V and your modem is
1) Securely connected to the UIP1869V's WAN port.
2) Securely connected to your modem's LAN port
3) Free of any frays, loose connectors, or other visible defects
The UIP1869V doesn't have a valid
IP address. (Login to the
UIP1869V and check the WAN
Status screen.)
1) Making sure the UIP1869V is configured for DHCP or PPPoE (if your ISP uses
DHCP or PPPoE).
OR
1) Making sure the first three parts of the UIP1869V's IP address match you ISP's
IP address and the fourth part is different
2) Making sure UIP1869V's subnet mask exactly matches the subnet mask of you
ISP.
OR
1) Making sure the UIP1869V's default gateway address is set to your ISP's IP
address.
TROUBLESHOOTING
UP771BH.book Page 77 Tuesday, August 2, 2005 9:06 AM