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Introduction
Conventions
iv Strata CIX ACD Agent/Supervisor Telephone 05/06
Conventions
Conventions Description
Note
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Important!
Calls attention to important instructions or information.
Extension
Number
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the top down. For example, station 10's extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
extensions are being used.
Note The naming convention for DKT assignments within Toshiba is
Directory Numbers. For clarity and ease of understanding, the
terms Extension Number and Phantom Extension Number will be
used in this document in lieu of PDN and PhDN.
Arial Bold
Represents telephone buttons.
+
shows a multiple PC keyboard or telephone button entry. Entries without
spaces between them show a simultaneous entry.
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example:
# + 5.
Tilde (~)
Means “through.” Example: 350~640 Hz frequency range.
See Figure 10
Grey words within the printed text denote cross-references. In the
electronic version of this document (Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.
³
Denotes the step in a one-step procedure.
³
Denotes a procedure.