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Queue Alarms
Strata CIX ACD Agent/Supervisor Telephone 05/06 15
Queue Alarms
During queue operation, a number of conditions can send an alarm indication to
Agent’s and Supervisor’s telephones. These warnings are to alert the Supervisor or
Agent that some action may be necessary to correct for the condition.
³ To view Alarms
Alarms for the Queues will automatically appear and provide an audible ringing sound
on the phone. Emergency Call type ringing occurs when the phone is idle.
³ When the Emergency Call ringing sounds (repeating
high/low ringing), press the
CLR (Clear) Soft Key to
turn the alarm off. The Alarm stops and the LED turns
off. Repeat for additional alarms.
Calls Waiting
CLR